Document Management (ECM)

Enterprise Content Management is the systematic collection and organization of information that is to be used by a designated audience – business executives, customers, etc. Neither a single technology nor a methodology nor a process, it is a dynamic combination of strategies, methods, and tools used to capture, manage, store, preserve, and deliver information supporting key organizational processes through its entire lifecycle.

  • Capture boils down to entering content into the system.
  • Manage is what you do next to it, so it can be found and used by whomever it is intended for.
  • Storing it means finding it an appropriate home in your infrastructure, be it a formal content management system or other information solution.
  • Preserve refers to long-term care – archiving, if you will – the practice of protecting it so it can be utilized however far into the future the organization needs it to be available.
  • And deliver is all about putting the information in the right people’s hands right when they need it to be there.

Document management eventually was subsumed into content management in no small measure because there is more information available to us today than ever before, and most of it is not being created by us.  Thanks to the mainstreaming of a whole range of sources like the Web, thumb drives, smartphones, cloud, etc., the need has accelerated to deal with information of all kinds: not just in terms of more media types like text vs. images vs. voice files, but also in terms of how structured – and thus how readily managed – it all is.

Document Management by Platform

Start typing and press Enter to search