CenterPoint Energy Inc., utilities company, used data archiving to help with faster issue resolution, reduced data volume, and improved customer satisfaction by 10%.
Allison Transmission, the world’s largest maker of medium and heavy-duty automatic transmissions, faced rising hardware and cloud costs, compliance challenges, and a database size exceeding 5TB.
With an SAP instance holding 20 years of data, little archiving, and growing costs, they developed a multi-stage data and content management strategy, implemented SAP ILM and OpenText Solutions, and partnered with SAP and Auritas to achieve a leaner platform with controlled data growth and compliance.
The utilities company was able to create “single source of truth” while securing a 5-year roadmap for ECM and consolidate all enterprise data.
