Volume Management for Utilities: CenterPoint Energy

Utilities company experienced $420k in approximate annual savings, 90% database reduction with data archiving and 10% increase in customer satisfaction.
Client
U.S. Utilities Company
Project
Data Archiving
Information Lifecycle Management (ILM)

Project Description: Utilities Sector

Utilities company focused on electric and natural gas, CenterPoint Energy, Inc., uses real-time data to understand customer behaviors, improve engagement, and optimize business strategies. Their data volume has surged by 837%, turning them into a 19.5TB company processing 21 million daily transactions.

The utilities company prioritize robust data management due to data privacy regulations, crucial while operating in California. A recent acquisition expanded their presence across 40 states, driven by the need for agility amid market changes. This approach has led to benefits like automated accounting, faster issue resolution, reduced data volume, and improved customer satisfaction by 10%. The organization experiences a $420k in approximate annual savings with volume reduced by 90%.

Download full case study report below.

Key Benefits:

  • Automated Accounting for Utilities
  • Faster Issue Resolution
  • Reduced Data Volume
  • Improved Customer Satisfaction

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