CenterPoint Energy's Journey to Data Volume Management with a Data Archiving Strategy
CenterPoint Energy, Inc., a leading utility provider across 40 states, faced significant challenges as its operations expanded. With the increasing demand for greater agility in the face of market changes, CenterPoint needed a robust data management solution. To address this, Auritas implemented a data archiving strategy that dramatically reduced data volume by 90% while automating accounting processes. This resulted in faster issue resolution, a 10% increase in customer satisfaction, and annual savings of approximately $4.2 million.
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90% Database Volume Reduction
The data volume management & data archiving strategy resulted in 90% reduction of the DB footprint.
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$4 Million in Annual Savings
The reduction in database size resulted in significant cost savings, greatly lowering hardware and hosting expenses.
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10% Improvement in Customer Satisfaction
Enhanced issue resolution speed and an overall improved customer experience contributed to a 10% increase in satisfaction.
About CenterPoint Energy
CenterPoint Energy, Inc. is a leading American utility provider, delivering electricity and natural gas services across multiple markets in Indiana, Ohio, Louisiana, Minnesota, Mississippi, and Texas.
With a dedicated workforce of approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been a trusted presence in the industry for over 150 years.
About CenterPoint Energy
CenterPoint Energy, Inc. is a leading American utility provider, delivering electricity and natural gas services across multiple markets in Indiana, Ohio, Louisiana, Minnesota, Mississippi, and Texas.
With a dedicated workforce of approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been a trusted presence in the industry for over 150 years.
The Challenge
CenterPoint Energy leverages real-time data to gain insights into customer consumption patterns and purchasing behaviors, with the goal of enhancing engagement and driving sales. Processing over 21 million daily transactions, the company has experienced a staggering 837% increase in data volume, evolving into a 19.5TB data-driven enterprise. To effectively manage this growing data and make data-driven decisions, the company relies on robust data management strategies.
Operating in California, where data privacy is governed by stringent regulations like CCPA, CenterPoint Energy prioritizes secure data handling and transparency. By navigating vast amounts of data with a strong focus on privacy, the company optimizes its business strategies and enhances the customer experience.
The Solution
With a recent acquisition that expanded its portfolio to 40 states from just 6, CenterPoint Energy needed to quickly adapt to evolving market dynamics and maintain a competitive edge. To tackle these challenges, Auritas implemented a comprehensive data archiving strategy, which included automating accounting processes and speeding up issue resolution. This strategy not only reduced data volume but also led to annual savings of approximately $4.2 million, enhancing operational efficiency across the board.
Results & Benefits
By leveraging Auritas' data archiving strategy, CenterPoint Energy optimized its data storage, reducing data volume, saving millions, and significantly enhancing the overall customer experience.
